Managed IT Services

Overview

ProStanSer’s Managed IT Services provide comprehensive, proactive, and cost-effective IT management to keep your systems operational, your data secure, and your teams productive. Designed for government contractors, small to mid-sized businesses, and fast-growing enterprises, our services ensure your IT environment is continuously monitored, maintained, and optimized.

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We handle the full spectrum of IT operations—ranging from user support and endpoint management to network infrastructure, cloud services, and cybersecurity—so you can focus on mission-critical objectives without the distraction of IT issues.

Features

24/7 Help Desk Support

• Tier 1 and Tier 2 user assistance via phone, email, and chat

• Issue tracking and SLA-based resolution

• Support for Office 365, endpoint devices, VPNs, and applications

Endpoint & Device Management

• Centralized patching and updates

• Antivirus/EDR deployment and monitoring

• Mobile device and BYOD policy enforcement

Network Monitoring & Maintenance

• Continuous monitoring of switches, routers, and firewalls

• Proactive alert response and troubleshooting

• Bandwidth usage tracking and optimization

Server & Infrastructure Management

• On-premise or cloud-based server management

• Backup configuration and monitoring

• Scheduled maintenance and performance tuning

Cloud Services & Migration

• Microsoft 365, Azure, AWS support

• Cloud strategy, licensing, and migration execution

• Hybrid cloud configurations and support

Security & Risk Management

• Firewall configuration and management

• User access control and policy enforcement

• Threat detection, vulnerability management, and log monitoring

IT Strategy & Consulting

• Quarterly business reviews and IT roadmap planning

• Hardware/software lifecycle management

• Budget forecasting and technology alignment

Benefits

Increased Operational Uptime

• Continuous monitoring and maintenance reduce downtime and performance issues.

Predictable IT Costs

• Fixed monthly pricing eliminates surprise costs and supports budget stability.

Enhanced Security Posture

• Regular patching, threat monitoring, and secure configurations reduce the risk of data breaches and cyberattacks.

Scalability & Flexibility

• Easily adjust support levels and services as your organization grows or your mission evolves.

Improved User Productivity

• Fast, efficient help desk resolution keeps employees focused and reduces IT-related disruptions.

Expert Support Without the Overhead

• Access a full team of IT professionals—including system engineers, network admins, and security specialists—without the cost of building an internal department.

Strategic Technology Alignment

• Benefit from IT guidance that aligns your technology investments with long-term business and compliance objectives.